Trained. Reliable. Built to Scale. · Insurance CSR & General BPO teams for US businesses
BPO solutions that deliver
Trained. Reliable. Built to Scale.
The DeskPro provides businesses with professionally managed remote teams that reduce operational workload, improve customer service and support sustainable growth: from specialized insurance CSRs to administrative and back-office support.
Get the people you need, without the traditional cost and complexity of building an in-house department.
Our BPO services
Your remote insurance service team
Trained insurance support professionals for agencies, brokerages, MGAs, wholesalers and carriers, assisting your existing staff with the everyday servicing responsibilities that consume valuable time.
Outsource the work. Keep control of your business.
Scalable remote teams for companies outside insurance: customer support, administrative operations, lead management, data processing and other essential business functions.
Featured companies
Teams that already run on DeskPro support
Save on costs without compromising quality
Building capacity in-house means salary, taxes, benefits, software seats, recruiting and ramp time. A managed remote seat replaces most of that with one predictable line item.
Speak to a specialist now: +1 (717) 551-5566Building remote teams for US businesses
Versus an equivalent in-house hire
Reported across client engagements
Insurance CSR and general BPO roles
The problem
Insurance professionals should be focused on clients, retention, production and growth, not repetitive back-office responsibilities.
The DeskPro helps insurance organizations create additional operational capacity without continuously adding expensive internal overhead.
Whether you need one CSR or an entire service team, we build a staffing solution around your agency.
On shift now
Personal and commercial lines
We become an extension of your agency
Your DeskPro team works within your processes, systems and workflows while supporting your existing employees and producers.
Your producers focus on selling.
Your account executives focus on relationships.
Your DeskPro team handles the day-to-day servicing and administrative workload.
Insurance CSR services
Dedicated CSRs servicing homeowners, auto, dwelling fire and umbrella policies inside your AMS.
Servicing for BOP, GL, commercial auto and workers' comp accounts, from endorsements to audits
A dedicated professional handling new business setup, policy checking, cancellations and billing.
Endorsement intake, carrier submission, issuance confirmation and AMS updates, handled by trained CSRs.
Same-day COI issuance, additional insured requests and vendor certificate tracking, handled for you
A dedicated renewal desk covering your expiring book from exposure updates to bound renewal proposals
Why us
We recruit against the specific responsibilities and experience each position actually requires, not a general pool of assistants.
Insurance support is one of our core specialties. Servicing a book demands more accuracy, documentation and responsiveness than generic virtual-assistant work.
Your assigned professionals work as part of your organization on your schedule, not as rotating contractors from a freelance marketplace.
Performance standards, management oversight and structured quality reviews keep output consistent as your team grows.
How it works
Built for insurance organizations
Increase servicing capacity while allowing producers and account executives to focus on growth.
Build dedicated support teams for larger books of business and named account structures.
Expand administrative, underwriting-support and servicing capacity as submission volume grows.
Supplement policyholder service and back-office operations with managed overflow capacity.
Build scalable customer support and operations teams as your product and volume grow.
General BPO services
A dedicated support professional answering phone, email and chat tickets inside your helpdesk
A dedicated professional running calendars, inboxes, documents and expense workflows day to day.
A dedicated remote assistant handling your inbox, calendar, research and follow-ups inside your tools.
Dedicated keying, validation, deduplication and cleanup work inside your own systems and spreadsheets
Dedicated remote setters who qualify leads, book meetings and recover no-shows for your closers.
Dedicated remote SDRs who research your ICP, build verified lists and run multichannel outreach.
Testimonial
The Desk Pro's virtual assistants have taken the weight off our management team, allowing us to drive strategic initiatives. Their integration into our workflow has been seamless.
Jennifer A. Minteer
Dumas Services
By reducing our administrative load, The Desk Pro has enabled us to focus on essential projects. Our partnership has been a catalyst for our growth.
H. Pakhtiawal
H2O Environmental
Our collaboration with The Desk Pro has made handling administrative tasks straightforward, giving us more time to enhance client relationships. Their impact on our growth is undeniable.
Arslan Khan
Maple Insurance Group
Routine tasks have become effortless thanks to The Desk Pro's virtual assistants, freeing us to focus on expanding our offerings. Their support has been vital to our achievements.
Tasawar
TAB Global
The Desk Pro's virtual assistants have integrated into our team flawlessly, managing daily operations with precision. This collaboration has been key to our continued progress.
Arshad Ali
Umaiza LLC
Ready to build your remote team?
Let's build your team. Schedule a consultation, or request a candidate and we will start recruiting against your requirements.
Prefer to talk now? +1 (717) 551-5566