Client Services
Account management
Your day-to-day point of contact. Owns the relationship, the service standards and the escalation path once your team is live.
Engagement scopingWeekly and monthly reviewsEscalation ownership
Our team
You get a team, not a contractor
Behind every DeskPro professional is a support structure that most staffing arrangements do not include, which is precisely why placements last.
When you engage The DeskPro you are not hiring one person in isolation. You get the functions around them: the recruiter who found them, the trainer who onboarded them, the QA reviewer who audits their work, the scheduler who covers their absence and the account manager who owns the relationship.
That structure is the difference between a placement and a partnership. It is also why your professional keeps performing in month eighteen, not just month one.
Talent Acquisition
Recruiting and screening
Sources and screens candidates against your role definition: lines of business, systems, hours and communication standards.
Role definitionSourcing and screeningCandidate shortlists
Training & Onboarding
Enablement
Captures your SOPs, builds role-specific training and runs the shadowing period so a new team member reaches useful output quickly.
SOP captureInsurance fundamentalsSystems training
Quality Assurance
Performance and audit
Reviews transactions, calls and email against scorecards, reports error trends and closes the loop with coaching.
Transaction auditsCall and email scoringError trend reporting
Workforce Operations
Scheduling and coverage
Manages shift patterns, absence cover and capacity planning so your queues stay staffed through peaks and holidays.
Shift schedulingAbsence coverCapacity planning
IT & Access
Systems and security
Coordinates least-privilege access to your systems, workstation standards and offboarding when an engagement changes.
Access provisioningDevice standardsOffboarding
Let's build your team
Want to meet the people who would run your account?
Book a consultation and you will speak with the specialists who would actually scope and manage your team.
Prefer to talk now? +1 (717) 551-5566