Work with one client, long term
You join a single client's team rather than juggling ticket queues from a dozen accounts. Relationships and context build over years.
Careers
Build a career, not a gig
DeskPro professionals join one client's team and stay there, with role-specific training, a fixed schedule and a genuine path into senior servicing, QA and team-lead work.
Hiring now
9 open remote roles
You meet the client
No blind placements, in either direction
You interview the client team you would be working with before anyone commits. You will know whose book you are servicing, which systems you will use and what your shift looks like, before you accept.
Why work here
What makes a DeskPro role different
Remote work done properly: one client, real onboarding, a manager who knows your name.
Real training, not a manual
Role-specific onboarding, insurance fundamentals where relevant, and a shadowing period before you own live work.
Fully remote, fixed schedule
Work from home on a defined shift aligned to your client's business hours. No unpredictable rotations.
A path, not a placement
Strong performers move into senior servicing, QA and team-lead roles as client teams grow.
Open roles
Positions we are recruiting for
All roles are fully remote and full-time unless noted. Apply once. We will match you to the closest fit.
Insurance ServicesFull-timeRemote
Commercial Lines CSR
Service commercial accounts for US agencies (BOP, general liability, commercial auto, workers' compensation and property) inside the client's agency management system.
You will
- • Process endorsements, certificates and renewal documentation
- • Prepare submissions and follow up with carriers and underwriters
- • Maintain accurate account records and activity notes
- • Respond to insured and producer requests by phone and email
You need
- • 2+ years servicing US commercial lines business
- • Working knowledge of ACORD forms and carrier portals
- • Clear written and spoken English
- • Reliable internet and a quiet dedicated workspace
Insurance ServicesFull-timeRemote
Personal Lines CSR
Support personal lines books (homeowners, auto, dwelling fire, umbrella and renters) with policy changes, billing questions and renewal servicing.
You will
- • Handle policy change and endorsement requests end to end
- • Prepare renewal reviews and remarketing quotes
- • Issue ID cards, evidence of insurance and mortgagee changes
- • Keep the agency management system current and clean
You need
- • 1+ year servicing US personal lines business
- • Comfortable in at least one AMS or rating platform
- • Strong attention to documentation detail
- • Availability during US business hours
QualityFull-timeRemote
Quality Assurance Specialist
Audit service transactions, score calls and email, report error trends and close the loop with coaching so client standards hold as teams grow.
You will
- • Audit policy transactions against client SOPs
- • Score calls and written responses on published scorecards
- • Report weekly error trends and root causes
- • Run calibration sessions with team leads
You need
- • 2+ years in QA, audit or service supervision
- • Insurance servicing background strongly preferred
- • Confident giving direct, specific feedback
- • Comfortable with spreadsheets and reporting
Customer ExperienceFull-timeRemote
Consumer Relations Specialist
Own the client-facing relationship on service queues: proactive follow-up, retention outreach and resolution of escalated requests.
You will
- • Make proactive check-in and retention calls
- • Resolve escalated service issues to closure
- • Coordinate between insureds, producers and carriers
- • Log every interaction accurately in the client's system
You need
- • 2+ years in customer relations or account servicing
- • Excellent phone presence and de-escalation skills
- • Organized follow-up discipline
- • US business-hours availability
General BPOFull-timeRemote
Customer Service Representative
Front-line support across phone, email and chat for non-insurance clients, working to published response and resolution targets.
You will
- • Resolve tier-one enquiries across channels
- • Triage and route tickets that need escalation
- • Maintain macros and knowledge-base entries
- • Hit first-response and resolution SLAs
You need
- • 1+ year in a customer support role
- • Experience with a helpdesk platform such as Zendesk or Freshdesk
- • Clear, friendly written English
- • Typing accuracy and multitasking ability
Marketing ServicesFull-timeRemote
Graphic Designer / Digital Marketing
Produce marketing assets and run day-to-day digital marketing execution for client accounts: social, email and landing content.
You will
- • Design social, email and web assets on brand
- • Schedule and publish content calendars
- • Assemble campaign reporting
- • Coordinate revisions with client stakeholders
You need
- • Portfolio of commercial design work
- • Adobe Creative Suite or Figma proficiency
- • Hands-on experience with social and email platforms
- • Ability to work to brand guidelines without hand-holding
Revenue ServicesFull-timeRemote
Sales Specialist
Qualify inbound interest, run outbound sequences and set meetings for client sales teams, with clean CRM discipline throughout.
You will
- • Qualify inbound leads against client criteria
- • Run outbound calling and email sequences
- • Book and confirm meetings for closers
- • Keep CRM records and pipeline stages accurate
You need
- • 2+ years in sales development or appointment setting
- • Comfortable with high call volume
- • CRM experience (HubSpot, Salesforce or similar)
- • Resilient, coachable and target-driven
Finance SupportFull-timeRemote
Financial Analyst
Support client finance functions with reporting, reconciliation, budgeting inputs and analysis packs on a fixed monthly cadence.
You will
- • Build and maintain recurring reporting packs
- • Reconcile transactions and investigate variances
- • Support budgeting and forecasting cycles
- • Document processes so reporting is repeatable
You need
- • Degree in finance, accounting or a related field
- • 2+ years in analysis or bookkeeping support
- • Advanced spreadsheet skills
- • Experience with an accounting platform such as QuickBooks or Xero
General BPOFull-timeRemote
Virtual Assistant
Provide dedicated administrative support to a single client: inbox and calendar management, research, documents and follow-through.
You will
- • Manage inbox, calendar and scheduling
- • Prepare documents, decks and meeting notes
- • Run research and data-gathering tasks
- • Track and chase open items to closure
You need
- • 1+ year as an executive or virtual assistant
- • Strong written English and professional tone
- • Google Workspace or Microsoft 365 fluency
- • Highly organized and proactive
Hiring process
What applying actually looks like
Five stages, and we reply either way at each one.
- 1
Application review
We read every application against the role's actual requirements.
- 2
Screening call
A conversation about your experience, English communication and availability.
- 3
Skills assessment
A short practical exercise relevant to the role you applied for.
- 4
Client interview
You meet the client team you would be working with before anyone commits.
- 5
Offer and onboarding
Written offer, then structured onboarding into the client's systems and SOPs.
Apply
Send us your application
One form for every open role. A real person reads it against the role's actual requirements.
Recruitment fraud warning
The DeskPro never charges candidates a fee, and we never ask applicants for payment, bank details or identification documents during recruitment. Every genuine message from us comes from an @thedeskpro.com address. If in doubt, call +1 (717) 551-5566.