Say the true thing
If a role is a bad outsourcing candidate, we say so before you sign. A short contract we can deliver beats a big one we cannot.
About us
Your Team. Your Advantage.
The DeskPro provides businesses with professionally managed remote teams that reduce operational workload, improve customer service and support sustainable growth.
Who we are
A staffing company that understands insurance operations
The DeskPro is a business process outsourcing company built around one observation: most of the work that slows a growing business down is not complicated. It is just relentless. Certificates, endorsements, renewals, inboxes, data entry, follow-ups. Necessary, repetitive, and almost always done by someone whose time is worth more elsewhere.
We recruit, screen, train and manage remote professionals who take that work on permanently, as part of your team, on your hours, inside your systems. Insurance customer service is our core specialty, because servicing a book demands a level of accuracy, documentation and responsiveness that generic virtual-assistant work never develops.
Alongside the insurance practice, our General BPO teams support customer service, administrative operations, data processing, lead management and back-office functions for companies in any industry.
We are headquartered in Harrisburg, Pennsylvania, and we work with clients across the United States and Canada.
The company
- Headquarters
- 2931 N Front St, Harrisburg, PA 17110
- Founded
- 2019
- Specialties
- Insurance CSR BPO, General BPO
- Markets served
- United States, Canada
- Engagement models
- One professional, team, department
What we do not do
- Sell licensed insurance advice or bind coverage
- Make coverage determinations or adjust claims
- Place staff without a client interview
- Charge candidates a recruitment fee
- Trained professionals placed
- 100+
- Quality and accuracy standard
- 99%
- Shift coverage available
- 24/7
- Lower operating cost
- Up to 60%
Featured companies
Teams that already run on DeskPro support
- Dumas ServicesProfessional services
- H2O EnvironmentalEnvironmental services
- Maple Insurance GroupInsurance
- TAB GlobalGlobal trade
- Umaiza LLCOperations
How we work
Four things we hold ourselves to
Not a poster in a hallway. These are the trade-offs we actually make when they cost us something.
Documentation over heroics
Work that only lives in one person's head is fragile. We write it down so coverage survives holidays and departures.
Treat the team as people
Dedicated roles, fixed schedules, real training and a career path. Teams that are treated well stay, and continuity is what clients actually buy.
Measure, then talk
Scorecards, error trends and turnaround times before opinions. It is a shorter conversation when the data is on the table.
Why clients stay
What we bring to every engagement
Specialized talent
We recruit against the specific responsibilities and experience each position actually requires, not a general pool of assistants.
Insurance industry expertise
Insurance support is one of our core specialties. Servicing a book demands more accuracy, documentation and responsiveness than generic virtual-assistant work.
Dedicated team members
Your assigned professionals work as part of your organization on your schedule, not as rotating contractors from a freelance marketplace.
Quality monitoring
Performance standards, management oversight and structured quality reviews keep output consistent as your team grows.
Testimonial
What our clients say
Published with permission. Ask us and we will put you in touch with a reference in your line of business.
The Desk Pro's virtual assistants have taken the weight off our management team, allowing us to drive strategic initiatives. Their integration into our workflow has been seamless.
Jennifer A. Minteer
Dumas Services
By reducing our administrative load, The Desk Pro has enabled us to focus on essential projects. Our partnership has been a catalyst for our growth.
H. Pakhtiawal
H2O Environmental
Our collaboration with The Desk Pro has made handling administrative tasks straightforward, giving us more time to enhance client relationships. Their impact on our growth is undeniable.
Arslan Khan
Maple Insurance Group
Routine tasks have become effortless thanks to The Desk Pro's virtual assistants, freeing us to focus on expanding our offerings. Their support has been vital to our achievements.
Tasawar
TAB Global
The Desk Pro's virtual assistants have integrated into our team flawlessly, managing daily operations with precision. This collaboration has been key to our continued progress.
Arshad Ali
Umaiza LLC
Let's build your team
Let's talk about your operation
Whether you need one CSR or a full remote department, we will tell you honestly what it takes.
Prefer to talk now? +1 (717) 551-5566